Same-day response (Pro & Premium)
Microsoft 365-first support
London-based – 24/7 monitoring
What's in Scope

Built for the Microsoft 365 SMB.
Not the enterprise.

If your team of 10–50 lives in Outlook, Teams, SharePoint, OneDrive and a pile of laptops — this is what we manage. Cloud email, identity, devices, the lot.

🎧

Helpdesk & End-User Support

Real human support — not chatbots — for your staff when things go wrong. Remote-first, on-site when needed across London.

  • Unlimited ticket submissions
  • Phone, email & chat access
  • Remote desktop resolution
  • On-site callout (Pro/Premium)
  • Clear escalation path
🛡️

Microsoft 365 Administration

Tenant setup, user lifecycle, conditional access, and day-to-day admin — the cloud-side of your business handled properly.

  • User & licence management
  • Conditional access & MFA
  • Exchange Online & Teams admin
  • SharePoint & OneDrive structure
  • Joining/leaver process
💻

Endpoint & Device Management

Your laptops, desktops, and servers kept patched, configured, and secure — without you lifting a finger.

  • OS and software patching
  • Endpoint security configuration
  • Hardware health monitoring
  • New device provisioning
  • Mobile device management

The credentials behind the support.
Enterprise thinking, SMB pricing.

The same standards that protect critical infrastructure — applied to your small business. Sourced from our case-history, not marketing copy.

🏢
7+ Years Enterprise LSEG · Meta · Gallagher · TOC
🏅
8 Industry Certifications Genetec · Bosch · CompTIA Security+
📧
Microsoft 365 Certified Industry certifications including CISSP, CompTIA, and Microsoft
48hr Onboarding Enterprise-grade setup

Where we've done the work.

On-site London engagements across the sectors that run on Microsoft 365 and need managed IT behind it.

⚖️

Legal & Solicitors

City of London
4-partner practices, GDPR-grade file storage

🎨

Creative & Agencies

Shoreditch
Design studios, content teams, post-production

🛍️

Retail & E-commerce

East London
Independent retailers, online-first sellers

🤝

Charities & Non-profit

The Opportunity Centre
Mission-driven organisations

Guaranteed response times.
Not best efforts.

Every tier comes with a contractual SLA. If we miss it, you get a credit. Simple.

Entry

Essential

Next Day
response guarantee
  • Remote helpdesk access
  • Device management (up to 5)
  • Monthly health report
  • Email & portal support
Premium

Enterprise-Grade

4 Hours
response guarantee
  • Everything in Professional
  • Dedicated account manager
  • Priority queue (all issues)
  • Monthly on-site check
  • CISO advisory (1hr/mo)

Transparent flat-rate pricing — see Pricing →

Ready to stop firefighting your IT?

Take our free IT health check — 2-minute assessment, no obligation, no sales call to follow.

Or call us — we're London-based and available Mon–Fri, 9am–6pm

Areas we serve

IT Support in Canary Wharf → IT Support in Shoreditch → IT Support in the City of London → IT Support in Camden → Web Design in East London → Common Questions — FAQ →
Or take our free IT Health Check →

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