Client Success Stories

Real IT outcomes for London businesses

No polished marketing language. Just the problems we solved and the difference it made.

★★★★★
5.0 Average rating · 4 verified reviews
100% First-contact resolution
48hr Average response time
0 Data incidents since launch

What actually happened

Four real client situations. Changed outcomes. Specific results.

🖥️ IT Support
Shoreditch · 12-person fintech startup
Network was going down daily. Eight people couldn't work.
The problem

Recurring network dropouts affecting 8 of their 12 staff. Every afternoon, the connection would fall over for 20-30 minutes. Developers couldn't commit code. Sales couldn't access the CRM. Internal estimates put the productivity cost at roughly £800 per incident.

What we did

Deep-dive audit of the existing infrastructure — discovered a failing managed switch with failing memory that was causing MAC address table corruption. Replaced the switch, reconfigured VLANs to isolate corporate traffic from guest, and set up proactive port-level monitoring on the replacement hardware.

✓

Zero network incidents in the four months since. Support call volume dropped 40%. The monitoring alerts catch potential problems before they affect anyone.

★★★★★
Resolved in 2 weeks
🔍 IT Audit
Camden · 6-person marketing agency
Their backup system hadn't run in six months. They didn't know.
The problem

Commissioned an IT health check ahead of a planned team expansion. The audit revealed the backup software had stopped logging successes six months prior — meaning backups hadn't been completing, and nobody had noticed. Client files, project work, account data: all at risk with no recoverable copy.

What we did

Immediately configured and verified a working backup regime: full local backup to a NAS device with 3-2-1 rotation, plus off-site cloud backup of critical project folders. Ran a test restore to confirm the new system worked. Documented the full backup schedule and verification process so it could be self-monitored going forward.

✓

Backup system verified and operational within 72 hours. Had the health check not caught this, a single drive failure would have been a business-ending event for the team.

★★★★★
Audited in 1 session
🔒 Managed IT
City of London · 4-partner solicitor's practice
GDPR review in six weeks. They needed compliant file storage or they were in trouble.
The problem

A regulatory review had flagged that client case files and internal documents were being stored on a combination of personal OneDrive accounts and an unmapped network drive with no access controls or audit logging. With GDPR enforcement active and a 6-week deadline, they needed a proper solution — fast.

What we did

Migrated all file storage to a SharePoint environment with role-based access groups (partners, associates, admin), mandatory retention policies, full access audit logging, and client-matter separation. Set up the compliance baseline, trained the team on the new structure, and documented the process for future reference.

✓

Compliance review passed. Migration completed in 3 weeks. They still use the same SharePoint environment — now the standard setup for any new client matter.

★★★★★
Compliant in 3 weeks
🌐 Web Design
East London · 3-person e-commerce business
Hosting company went dark. No backup copy. No communication. 48 hours to save it.
The problem

Their website hosting company stopped responding. The control panel was unreachable. There had been no backup copy taken — they had been relying entirely on the host's infrastructure. The business had no online presence and was losing orders with every hour that passed.

What we did

Procured new hosting on their behalf, sourced the domain transfer code from Nominet, restored the WordPress site from the most recent available archive (two weeks prior), reconfigured DNS, replaced the hosting credentials across all third-party services, and set up automated daily backups going forward.

✓

Website back online within 48 hours. Estimated revenue saved: significant — the business does most of its sales through the site. Automated backup system now runs every 24 hours without manual intervention.

★★★★★
Restored in 48 hours

Other ways we help

Testimonials tell one side of the story. Here's what else we do.

🛡️

Security Systems

CCTV, access control, and intruder alarms installed and maintained by a certified engineer.

🔄

Backup & Recovery

Automated backup systems with verified restore testing. No more guessing if it works.

📊

IT Audits

A structured health check that finds the problems before they become emergencies.

⚡

Emergency Response

Something's broken and you need it fixed now. Priority response for urgent situations.

Could your business be next?

Most problems we see are preventable with the right setup. Or they're fixable with the right person. Either way — it's worth finding out.

Book a Free IT Health Check → View Pricing

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